Common questions about Feluda.ai, our products, and how to work with us. If your question isn't listed, please visit Contact to reach the team — no forms required.
General
- What is Feluda.ai? Feluda.ai helps teams build reliable, auditable AI workflows by combining prompt-driven components, tooling integrations, and governance primitives.
- How can we work with Feluda.ai? We offer advisory, pilots, integration work and training via our Academy. Use the Academy or Contact pages to start a conversation.
Prompt Engineering
- Do you help with prompt design? Yes — we provide patterns, templates, and testing guidance to make prompts robust and deterministic for production use.
- Can prompts be versioned? Yes — when prompts are packaged Genes they are versioned.
Audit Flows & Governance
- What audit data do you capture? We capture inputs, outputs, decisions, timestamps and metadata necessary to reproduce runs and support post-hoc review.
- Is user data stored safely? We follow best practices for credentials and storage; production deployments can push logs to your own observability stack. Contact us to discuss retention and compliance needs.
Genes
- What is a Gene? A Gene is a reusable AI component (prompt templates, transforms, validators, connectors) that encapsulates domain rules and behavior.
- How do I use Genes? Browse Genes in the Store, import them into your Studio projects, and compose them into Workbench pipelines for production.
Payments, Credits & Gifts
- How do credits work? Credits are used to purchase Genes or services. See the Credits page for credit options.
- Can I gift credits? Yes — use the gift flow to purchase and send credits to recipients; we validate recipients to avoid self-sends.
Technical & Account
- Login / OAuth emails — we send welcome/login emails via Postmark. Check your spam folder if you don't receive them and contact us if problems persist.
- Where can I see receipts? PayPal and credit receipts are available under Account → Purchase History.
Still need help or want to work with us more closely?